Ms. Risinee Sarikaputra, Head of Research and Consultancy, Knight Frank Thailand says, “E-commerce has transformed the retail landscape in Bangkok; however, bricks-and-mortar stores will stay. To maximize the efficiency of their existing physical stores, we expect to see retailers growing sales via a multi-channel strategy, where offline and online stores support each other. Retailers that are smart at balancing and optimizing the customer experience across channels are the ones that are winning. This is why we are seeing so many examples of online retailers that are now opening physical stores. E-commerce is also generating more demand for office and warehouse space, as online firms have expanded aggressively, acquiring offices and warehouses to operate from. Technology is likely to evolve at a faster pace and continue to transform the lifestyle of people. Technological advances will allow people to bypass existing infrastructure and development constrains, and the impact on real estate is likely to be positive as well as transformational”.
